Privacy Policy
Effective Date: April 17, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Ridge Learning Academy collects, uses, discloses, stores, and protects personal information in the course of operating a school in Canada. We are committed to safeguarding the privacy of students, parents/guardians, applicants, employees, contractors, visitors, and other individuals whose personal information we handle.
Maple Ridge Learning Academy operates at:
2450 Rue Saint-Denis
Montréal, QC H2X 3K5
Canada
Contact details:
- Email: [email protected]
- Phone: +1 (514) 782-9461
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec’s private-sector privacy legislation and related requirements.
2. Data Collection and Processing
Maple Ridge Learning Academy may collect personal information directly from individuals, from parents or guardians, from authorized representatives, and from third parties where permitted by law or with consent. The types of personal information we may collect include:
- Identification information, such as name, date of birth, student number, and contact details;
- Parent/guardian information, including names, addresses, phone numbers, and email addresses;
- Enrollment and admissions information, including application forms, academic history, transcripts, references, and supporting documents;
- Educational records, attendance records, grades, assessments, progress reports, disciplinary records, and learning support information;
- Health, safety, or emergency-related information, including allergies, medical conditions, emergency contacts, and accommodation needs, where necessary;
- Financial information, such as billing details, payment records, and tuition-related information;
- Employment or volunteer information for staff, contractors, and applicants;
- Technical information collected through our website or digital systems, such as IP address, device information, browser type, and usage data;
- Images, audio, or video recordings captured through school activities, security systems, or communications tools, where applicable and permitted by law.
We collect personal information by lawful and fair means and limit collection to what is necessary for the purposes identified in this Policy.
3. Purpose of Data Processing
Maple Ridge Learning Academy uses personal information for the following purposes:
- To assess applications, enroll students, and manage admissions;
- To provide educational services, academic instruction, student support, and school administration;
- To communicate with students, parents/guardians, applicants, staff, and other authorized individuals;
- To maintain academic, attendance, disciplinary, and administrative records;
- To support student health, safety, welfare, and emergency response;
- To process tuition, fees, reimbursements, and other financial transactions;
- To manage employment, contractor, and volunteer relationships;
- To operate and secure our website, IT systems, and school facilities;
- To comply with legal, regulatory, tax, insurance, and reporting obligations;
- To investigate complaints, incidents, misconduct, or policy violations;
- To improve our programs, services, communications, and internal operations;
- To obtain consent where required and to manage consent preferences;
- To protect the rights, safety, and property of students, staff, visitors, and the school community.
4. Legal Basis for Processing
Maple Ridge Learning Academy processes personal information only where permitted by applicable law. Depending on the circumstances, our legal basis may include:
- Consent: where you have given clear consent for a specific purpose;
- Contractual necessity: where processing is necessary to provide educational services, manage enrollment, or fulfill an agreement;
- Legal or regulatory obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
- Legitimate interests: where processing is necessary for reasonable school operations, security, administration, or service improvement, provided such interests are not overridden by your rights and interests;
- Protection of vital interests: where necessary to protect the health, safety, or well-being of an individual;
- Other lawful grounds: as otherwise permitted under applicable Canadian privacy laws.
Where consent is relied upon, it may be express or implied depending on the sensitivity of the information and the context of collection, subject to legal requirements.
5. Data Sharing and Third Parties
Maple Ridge Learning Academy may disclose personal information to third parties only where necessary and appropriate for the purposes described in this Policy, including:
- Service providers and vendors that support school operations, such as IT hosting, cloud services, communications platforms, payment processing, student information systems, and security services;
- Professional advisors, including lawyers, accountants, auditors, insurers, and consultants;
- Government authorities, regulators, law enforcement, or other public bodies where required or authorized by law;
- Educational partners, assessment bodies, transportation providers, or extracurricular service providers, where relevant to school activities;
- Emergency responders or medical professionals in urgent situations;
- Any other third party with your consent or as otherwise permitted by law.
We require third parties that process personal information on our behalf to protect it through appropriate contractual, technical, and organizational safeguards and to use it only for authorized purposes.
6. Data Transfer to Third Countries
Some of the service providers used by Maple Ridge Learning Academy may store or process personal information outside of Quebec or Canada, including in other provinces or foreign jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.
Where personal information is transferred outside Canada, we take reasonable steps to ensure that it is protected by contractual, technical, and organizational measures appropriate to the sensitivity of the information and the risks involved. These measures may include data processing agreements, confidentiality obligations, and security controls.
7. Storage Duration
Maple Ridge Learning Academy retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements.
Retention periods vary depending on the type of information and the context in which it is used. Examples include:
- Student records and academic files: retained for the period required by applicable educational, legal, and administrative obligations;
- Financial and tax-related records: retained for the period required by law;
- Employment and contractor records: retained as required for payroll, legal, and operational purposes;
- Security and access logs: retained for a limited period unless needed for investigation or legal reasons.
When personal information is no longer required, we will securely destroy, delete, anonymize, or de-identify it in accordance with applicable law and our retention practices.
8. User Rights
Subject to applicable law, individuals may have the following rights regarding their personal information held by Maple Ridge Learning Academy:
- Access: the right to request access to personal information we hold about you;
- Rectification: the right to request correction of inaccurate, incomplete, or outdated information;
- Erasure: the right to request deletion of personal information in certain circumstances, subject to legal retention obligations;
- Restriction: the right to request that we limit the use or disclosure of personal information in certain circumstances;
- Data portability: the right, where applicable, to receive certain personal information in a structured and commonly used format or to have it transferred to another organization, where technically feasible and legally required;
- Objection: the right to object to certain processing activities, where applicable under law.
To exercise any of these rights, please contact us using the details provided in Section 12. We may need to verify your identity before responding. In some cases, we may be unable to fulfill a request due to legal, contractual, or operational limitations, but we will explain the reasons where required by law.
9. Withdrawal of Consent
Where we rely on consent to process personal information, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that if you withdraw consent for certain information or uses, Maple Ridge Learning Academy may be unable to provide some services, maintain certain communications, or continue certain school-related activities. We will explain any consequences that may result from withdrawal of consent where appropriate.
10. Right to Complain
If you have concerns about how Maple Ridge Learning Academy handles personal information, we encourage you to contact us first so that we may address your concern promptly.
You may also have the right to file a complaint with the appropriate privacy regulator in Canada or Quebec, depending on the circumstances. For example, you may contact the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec, as applicable.
We will cooperate with any lawful investigation or complaint process and will take reasonable steps to resolve privacy concerns in a timely manner.
11. Data Security
Maple Ridge Learning Academy uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:
- Access controls and role-based permissions;
- Password protection and authentication measures;
- Encryption or secure transmission methods where appropriate;
- Secure storage and restricted access to paper and electronic records;
- Staff training on confidentiality and privacy practices;
- Monitoring and incident response procedures;
- Vendor due diligence and contractual security requirements.
Although we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
12. Contact Information
For questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Maple Ridge Learning Academy
2450 Rue Saint-Denis
Montréal, QC H2X 3K5
Canada
- Email: [email protected]
- Phone: +1 (514) 782-9461
Please include sufficient details to help us understand and respond to your request. We may request additional information to verify identity or authority where necessary.
13. Changes to Privacy Policy
Maple Ridge Learning Academy may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted with an updated effective date.
We encourage you to review this Privacy Policy periodically. Where required by law, we will provide additional notice of material changes and, if necessary, obtain renewed consent.
By using our services, interacting with our school, or providing personal information to Maple Ridge Learning Academy, you acknowledge that you have read and understood this Privacy Policy, subject to any rights you may have under applicable law.